It happened again: Microsoft Azure Multi-Factor Authentication (MFA) went down. About a week ago, an MFA outage affected thousands of Azure and Office 365 users who were unable to access their accounts after they could no longer use their mobile device to deliver a required second layer of authentication to login. People complained for hours about how their services became inaccessible, how they couldn’t perform their normal day to day operations due to the outage – prohibiting them from doing their jobs. I say same on you, Microsoft, for putting your customers in this situation.
But also shame on you, Microsoft customers (and by extension IT service providers), for not being smarter about your reliance on MFA. Technology downtime should never impact the business in such a major way.
I can hear the outrage already:
“Wait, what? Some nerve you have, blaming US for an outage of a cloud service. We pay good money for something that is supposed to have 99.9% uptime!”